NOW HIRING!
OPERATIONS MANAGER
Community Clean is seeking a responsible, self-starting, problem solving Operations Manager to help take our business to the next level. We are a family-owned, fast-growing small business and we’re looking for an enthusiastic leader to join the team.
Please read this entire job description carefully before applying!
Who We Are:
Tyler & Lacey Noble started Community Clean from scratch in 2017.
Community Clean serves the commercial cleaning needs of the Pierce, King & Thurston County community. Together, our 2021 goal is to change the cleaning industry in two ways:
first, by setting a new standard of excellence, reliability, and consistency for our clients; and second, by truly investing into the lives of our employees in order to help them meet their personal and professional goals.
Our Core Values:
Work Hard - Help Out - Be Real - Have Fun - Make Money
Your Purpose:
Part time management position. The Operations Manager will collaborate with the owners to manage and monitor daily operations; and to assist in maintaining the upward growth of Community Clean as we expand.
Your Pay:
To be determined
Your Responsibilities:
Our office is located at 823 W Main St, Suite 2 in Sumner. Some of the work can be done at the office and some can be done remote from home. There is required local travel as needed to set up new client accounts, visit current clients or train/work with employees.
- Report directly to the owners
- Complete facility walk throughs for bidding inspections
- Start all new contracts using our new client system while maintaining communication with client and cleaning technicians
- Insure a successful initial service (no matter what)
- Follow through with new client ensuring satisfaction and location completely set up in Swept
- Oversee and effectively run the complaint checklist (follow-up, plan, follow-up)
- Monitor labor hours and supply cost to insure less than 50% COGS
- Run weekly Swept reports, follow up with problems and successful employees
- Oversee group interviews (emphasizing core values), recommend one on one interviewees to CEO and set up working interviews with Training Supervisor
- Setting up new employee with Swept, their two week training schedule and new hire orientation. Issuing welcome package upon hiring.
- Make the schedule using Swept every two weeks
- Communication with team and clients through Swept / no angry texts
- Schedule, prepare for and instruct on one off services (floors, deep cleans)
- Create & update checklists and inspections in Swept as needed
- Perform a weekly inspection at our YMCA account after it has been cleaned
- Take preventative action before fires start
- Make proactive decisions to insure smooth running operational side
- Be willing to clean periodically with all employees
- Backup cleaner when an employee calls out if no other coverage
is available
- Order supplies & keep clients consumables ordered & stocked
- Other responsibilities as needed and agreed upon
Next Steps:
If you would like to apply for this job please email contact@communitycleannw.com
with your resume attached.
Please include the phrase “rock star” in the subject line and include a paragraph explaining why you’re a good fit for this position.